Our client is based in West Auckland and enjoys a reputation in their market for friendly, professional service and the high quality of their products. The company is well established and is now ready to appoint a newly created and strategic Customer Services Co-ordinator, to ensure they continue to meet and exceed their clients expectations, as they expand their business.
Key tasks will be:
• Communicating technical information to clients
• Keeping up to date with new products
• Supporting the sales activities of Sales representatives
• Actioning a rapid response to enquires and problems
• Organising and prioritizing the customer services workload
• Converting telephone enquires to orders
• Developing positive and trusted relationships with clients
• Processing incoming quotes through the order system and follow up procedures
Ideally you will have:
• A BSc or similar qualification and post grad laboratory experience
• Specific Biological Sciences specialisation, particularly in Molecular Biology would be welcomed
• Previous experience in customer service/sales in the science sector
Excellent communication skills and the ability to form client relationships based on exceptional service, particularly on the phone, are key to this role along with the desire to be a dedicated, service focused team player at home base. This is an outstanding opportunity to establish a rewarding career in a strategic role, in a positive and supportive company which will welcome your initiative and organisational skills. Apply in confidence to Lynley Watson PhD by emailing your CV and cover letter to lynley@str.co.nz or phone 09 525 5520.
Please note that only shortlisted candidates will be contacted.
Note that New Zealand employers will only make job offers following a face-to-face interview. Candidates should already be in New Zealand, or very close to arrival, or be prepared to cover the costs of travel to New Zealand for an interview. If you do not meet these criteria we may not be able to progress your application. Candidates will also be required to provide written evidence of the status of their Work Permit or Permanent Residency applications.
